Posts Tagged ‘internal communication’

h1

Manage the rumor mill – don’t let it manage you

April 12, 2009

A few months ago, a student carrying a rifle and wearing a Fred Flinstone mask at St. John’s University in Queens was subdued by another student and a security officer. The school immediately went on lockdown and text messages were sent to students’ cell phones. Apparently, the text message went out while the struggle was still underway, because the student helping to hold down the gunman felt his phone vibrate during the incident. According to a New York Times article about the incident, the school went into lockdown and one student in a classroom “said he received 50 messages during that period, from friends who reported rumors: a hostage situation; a second and even a third suspect; gunmen wearing masks depicting Bill Clinton and George Bush.”

When the incident ended and the actual events were revealed, it turned out there were no hostages. There were no other gunmen or suspects. And, it doesn’t appear as though anyone was actually masquerading around in presidential masks.

In a crisis situation, rumors are inevitable, but they do not Read the rest of this entry ?